Hotel technology news. PMS, revenue management, distribution, guest experience and AI for hotels, every day.
Read → A former hotelier now at Mews shares what really matters when picking a PMS: start from operational pain, involve the whole team and rethink workflows.
Read → Google's AI booking protocol has no field for agencies or commissions, agentic bookings face a slow climb, and bad hotel content costs travellers about $1,900 on average.
Read → GBTA 2026 data shows travel managers consolidating hotel programs around top performers, using AI-driven data and putting duty of care first. Here is what it means for hotel tech.
Read → The h2c AI Hotel Chain Tech Report 2026 shows 91% of hotel chains already use AI, mainly to free staff for real guest interaction.
Read → Ireckonu data shows 22% of hotel guest profiles have no room stay attached. The case for a hospitality CDP is getting harder to ignore.
Read → HFTP has named Raymond Martz as the recipient of its 2026 Paragon Award for his contributions to hospitality finance and technology.
Read → Jennifer Axness analyses how hotels use AI to personalise on-property stays and stand out. My take: the data you already have is gold, use it before buying more tech.
Read → Terence Ronson warns that hotels without integrated guest data and AI recognition are quietly bleeding loyalty. I think he is right, and the fix is more cashable than it looks.
Read → A veteran host of 10+ years argues platforms' always-on expectations and dispute deadlines quietly extract personal time from independent operators with no shift coverage.
Read → Leonardo Hotels Central Europe reorganizes its development area to absorb 28 openings in 2026 and around twenty acquisitions in 2027 with a war chest of up to 1 billion euros.
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The daily brief
PMS, revenue, distribution, AI and travel tech startups. One sharp email a day. Free.
The brief hoteliers who buy technology read every morning.