Hotel technology news. PMS, revenue management, distribution, guest experience and AI for hotels, every day.
Read → The WTTC and ICC sign an agreement to fight for the small businesses that make up over 85% of travel and tourism, from regulation to digital access.
Read → OTAs and AI agents are personalizing upgrades, breakfast and late check-out before the hotel talks to its own guest. The margin moves upstream.
Read → A Hospitality Net piece argues that every hotel has a de facto AI strategy baked into its third-party tools. The problem is nobody has mapped where ownership of the guest quietly changes hands.
Read → A property collects passport details, addresses and payment data from the first booking to the last folio, and that flow lives behind logins staff use every shift.
Read → IAG tests AI in a single airline before expanding across the group. Governance from day one is what gives the group confidence to scale.
Read → India is building open digital infrastructure to make its fragmented tourism supply easier to find, book and surface through AI. The question is who plugs in first.
Read → At the Destination AI Summit in Washington, hoteliers, owners and tech leaders agreed on one thing: AI is already reshaping back office, jobs and distribution.
Read → Travel Tech is urging the FTC to tackle deceptive personalized pricing in travel without killing the comparison tools hotels and OTAs rely on.
Read → The 5th HerOwnership Conference gathered female hoteliers for sessions on AI, financing and portfolio growth. Here is why this matters for hotel tech.
Read → Skift raises the real question behind every travel AI pilot: who owns the results, who handles the exceptions, and who signs off on the cost.
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The daily brief
PMS, revenue, distribution, AI and travel tech startups. One sharp email a day. Free.
The brief hoteliers who buy technology read every morning.