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Read → A guest asking for something is the easy part. FCS1 IRGS, the new guest-facing module of FCS1, is built for the hard part: getting each request to the team that fulfils it, and tracking it until it closes.
Read → The property deployed Canary across messaging, check-in, checkout and upselling, freeing 300 hours in six months and adding AUD 60,000 in extras.
Read → Marriott's nine-year Alibaba partnership gives its AI agent exclusive booking commands on Fliggy, while rivals are stuck with a five-field search.
Read → Corduroy Inn & Lodge in West Virginia used Canary's self-service kiosks and mobile check-in to keep guest data and card-on-file flowing without 24/7 reception.
Read → Rob Schneider warns in Hotel News Resource that disconnected hotel operations drive up labor costs, hurt guest satisfaction and leave revenue on the table. The fix is integration.
Read → Duetto acquires FLYR Hospitality to merge AI pricing with natural-language business intelligence. The deal says a lot about where hotel revenue management is heading.
Read → Liverton Group's SmartStay platform is live at QT Sydney and Leura Gardens Resort, and one in four guests is already unlocking their room with a digital wallet key.
Read → Duetto integrates FLYR Hospitality's AI pricing and plain-language BI into its Revenue Profit Operating System after absorbing HotStats in 2025.
Read → Pertlink applies McKinsey's energy outlook to hotels and proposes tracking AI token costs alongside utility costs per occupied room.
The daily brief
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The brief hoteliers who buy technology read every morning.
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The daily brief
PMS, revenue, distribution, AI and travel tech startups. One sharp email a day. Free.
The brief hoteliers who buy technology read every morning.