Hotel technology news. PMS, revenue management, distribution, guest experience and AI for hotels, every day.
Read → Kimpton has just unveiled The Curious Palate, a global F&B programme with secret menus, chef collaborations and pop-ups. A smart move to differentiate the boutique brand through food.
Read → Meta puts travel among Muse's top use cases and openly weighs how to monetize bookings made through its apps. For hotels, the discovery layer just got a business model.
Read → Ayush Soota's AI platform replaces CVs with structured profiles and promises to match hospitality talent with hotels that are tired of filtering noise.
Read → Kempinski CEO Barbara Muckermann and six C-suite executives leave as shareholders weigh a sale. The AI readiness debate misses the point: budget the meter, not the machine.
Read → roommaster launches an AI Connector built on the Model Context Protocol so hotel staff can query live PMS data in ChatGPT, Claude, Copilot and Gemini.
Read → The AIHA releases a free guide with KPIs and self-assessments so hotels can control how AI assistants present them to travellers.
Read → Terence Ronson distils 84 pieces into four Q4 moves, Muhammad Tanveer argues certainty is the new luxury, and 500 hospitality leaders signal AI has left the pilot phase behind.
Read → A self-audit of 84 published pieces across 2026 lands on four moves for Q4: AI costs on the P&L, machine-readable property data, agentic booking and human touchpoints.
Read → Maestro PMS urges hoteliers to use the holiday season to build long-term guest relationships by connecting departmental data, not just chasing seasonal room revenue.
Read → A Hospitality Net analysis proposes three hotel models, technocentric, hybrid and anthropocentric, and warns that automated service could be what kills the premium rate.
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The daily brief
PMS, revenue, distribution, AI and travel tech startups. One sharp email a day. Free.
The brief hoteliers who buy technology read every morning.