Choosing a channel manager in 2026: the questions that actually matter
Read → Most hoteliers pick a channel manager based on what the salesperson says. Here are the questions you should ask before you sign.
Robotics is splitting hotels into winners and laggards
Read → Dr. Tong Yin's 2027 outlook warns of a growing divide: tech-forward properties are pulling away operationally and financially, while slower adopters risk falling behind. The robotics race isn't optional anymore.
Guest satisfaction hits 87.3% as hotels speed up responses
Read → Hotels are moving faster and smarter on guest engagement, according to Shiji's latest benchmark. The data shows real momentum in how the industry responds to feedback.
No front desk? How Australian hotels are going mobile-first
Read → The Blue Hotel Bondi proves that API-open platforms like Cloudbeds can power a front desk-free operation. The model is already scaling across 40+ staff and multiple properties.
Stop buying software: hotels need better integration, not more tools
Read → Hospitality futurist Simone Puorto argues the industry is drowning in disconnected systems. The solution isn't another app, it's making existing ones talk to each other.
When AI books the hotel room instead of the guest
Read → Agentic AI assistants are starting to make reservations on behalf of travelers. Hotels now compete against machines, not just other websites.