Mews POS Goes Live in North America, Unifying Hotel Ops
Read → Mews is rolling out its point of sale across the US and Canada, putting front desk, F&B and payments on one system.
Direct bookings are about to get a boost from AI agents that talk to each other
Read → AI agents negotiating machine-to-machine will bypass OTAs, but only if your tech stack is ready.
Allbound marketing and AI are changing how hotels connect with travelers
Read → The rise of AI-powered search and virtual assistants has upended the traveler journey. Allbound marketing, which blends inbound and outbound, is the new playbook for hotels.
AirDNA launches dynamic pricing tool for short-term rental hosts
Read → AirDNA, the data giant of short-term rentals, enters revenue management with a dynamic pricing tool. Big upside for hosts leaving money on the table.
Cloudbeds replaces legacy PMS at Costa Brava's Aromar Hotels
Read → Aromar Hotels & Restaurants, a 60-year-old family group on the Costa Brava, is moving to Cloudbeds across its three properties. The plan includes PMS, digital check-in, an AI chatbot and guest communications, a solid bet for a group that could have kept patching its legacy systems.
Google AI Mode books hotels, Lighthouse Ernest Crews, direct bookings vs OTA costs
Read → Google enables hotel bookings via AI Mode with Choice and Hilton. Lighthouse targets the AI adoption gap with Ernest Crews.
Highline Hospitality bets on Otelier to feed its AI
Read → Highline Hospitality Partners, with 21 hotels and $1.7B in assets under management, will use Otelier to centralize financial and operational data and accelerate its in-house AI development.
HSMAI Europe launches a weekly AI in hospitality video podcast
Read → HSMAI Europe is launching a weekly video podcast on AI and hospitality, inviting up to three Founding Partners and select AI Content Partners to co-support the initiative.
Hotels Stop Chasing Room Revenue, Start Chasing Profit
Read → Revenue managers are realizing that a booked room at any cost is not a win. The focus shifts to booking profitability.
Digital tipping gets a moment during Housekeepers Week
Read → International Housekeepers Week gives hotels a reason to push digital tipping, a win-win for staff and guest experience.