The spa revenues hotels are leaving on the table
Read → Countryside resorts are discovering that guest experience and revenue aren't enemies. A new look at event management, AI messaging and spa upselling shows how to stop choosing between making guests happy and making money.
How Fairmont Built a Food Hall That Actually Works
Read → Marché Artisans at Fairmont The Queen Elizabeth proves that food halls in hotels can drive revenue and deepen guest experience when built around local storytelling and retail strategy.
Where travel tech money actually flows
Read → Skift launches a quarterly Capital Allocation Brief mapping mergers, venture capital, and financial moves across travel. Required reading to understand where investors are betting.
1.5% of Barcelona hotels monopolize 22% of AI mentions
Read → A Stiplo study reveals brutal concentration in ChatGPT, Google AI, and Perplexity recommendations. While ten properties dominate, one in five never appears. What's happening with your visibility?
Spanish hotels bet big on renovation over new builds in 2026
Read → Hotel renovations dominate Spain's construction pipeline, accounting for 77% of projects. The shift reveals a strategic turn toward modernizing existing stock with over 1 billion euros at stake.
Google's Agentic AI Turns Maps into a Hotel Booking Tool
Read → Google Maps gets spatial AI that understands your itinerary. For hoteliers, this isn't just another search gimmick, it's a shift in how guests discover properties before they even think about booking.
What Amadeus found in Travel Dreams 2026
Read → Amadeus surveyed 6,000 travelers and 500 hoteliers. AI is no longer a pilot, loyalty programs are being rewired, and the content your guests post outsells your marketing.
Wendy's new CEO pivots to digital and operations
Read → Robert Wright, back at the helm since May, is building a turnaround plan focused on menu, marketing, digital capabilities and restaurant operations. A reminder that even in QSR, technology execution matters.
Gen Z Business Travelers Want Clarity, Not More Tech
Read → Young business travelers feel lost in booking systems designed for another era. Hotels and platforms are piling on features when what guests really need is guidance and reassurance.
Pool robots arrive at hotels: one less operational headache
Read → Automated pool cleaning is starting to appear in hotel tech stacks. Why it matters for your operations team.