Hotel technology news. PMS, revenue management, distribution, guest experience and AI for hotels, every day.
Read → The DICT has pushed 'Kuya A', an AI assistant inside eGovPH, to answer tourism queries with no connection to the DOT's own data.
Read → The OTA research session that pushed travellers to your direct booking is collapsing. Google's AI Mode compresses it into a single answer, and that changes how hotels win the click.
Read → The Puerto de la Cruz hotel, owned by Pinero since 2006, has navigated the Delta storm, a generational handover and the pandemic to reach half a million guests.
Read → The DMV Commercial Leadership Forum on Oct. 7 at MGM National Harbor puts AI, commercial alignment and next-gen leadership on the table for hotel sales, marketing and revenue pros.
Read → ETIAS lands in the last quarter of the year and airports still lack a clean way to verify digital travel permits at check-in. That gap is the real bottleneck.
Read → Spotnana's AI now handles cancellations and refunds, and CEO Steve Singh says servicing costs can drop by half. The industry keeps staring at search and booking while the real margin sits in what comes next.
Read → Laundris launches an AI assistant that answers linen inventory questions in plain language, free for existing subscribers.
Read → Wellness hotels double TRevPAR and longevity travel heads to $44bn by 2030, per Hospitality Net. Why the smart money is moving in.
Read → Heather Balsley, Chief Customer Officer at IHG, will explain at Skift Global Forum how the chain makes its hotels legible for AI models, without giving up ownership of the guest.
Read → H World Group launches Grand Ji, a premium brand built on Chinese design ideas of privacy and calm, backed by the group's tech and supply chain muscle.
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The daily brief
PMS, revenue, distribution, AI and travel tech startups. One sharp email a day. Free.
The brief hoteliers who buy technology read every morning.