RevPAR records can hide profit loss, here's what to watch instead
Read → Hoteliers celebrating record RevPAR while margins collapse. The metric that ruled revenue management for years is no longer enough to spot where money really goes.
Guest satisfaction hits record 87.3% as review speed becomes the new battleground
Read → The latest benchmark shows global GRI at its highest level. But the real story is elsewhere: response speed to reviews is now a reputation driver that hoteliers can't ignore.
Airbnb's AI Bet Leaves Hotel Tech Behind
Read → Airbnb hits new growth speeds with 17% revenue gains by betting heavily on AI. What it means for hoteliers and the distribution landscape.
Booking Holdings Merges B2B Units Across Agoda and Priceline
Read → The OTA giant is consolidating its business-to-business operations under one command. What this means for hoteliers selling through multiple channels.
Independent Hotels Can Use AI to Compete for Direct Bookings
Read → Femke Nollet explains how smaller properties leverage AI tools to target guests better and fight back against the OTA dominance without needing the budgets of big chains.
Excel is quietly becoming a risk to your hotel portfolio revenue
Read → Revenue teams still leaning on spreadsheets are taking minutes to answer what an RMS could answer in seconds. Hospitality Net argues that's now a portfolio performance risk.
Operational luxury: true hotel sophistication lives in the backend
Read → Luxury hotels are no longer competing only on what guests see. They're investing in invisible systems and technology that guarantee seamless, predictable experiences at scale. That's where operators who understand that real sophistication starts behind closed doors gain the edge.
Novastar snaps up Langham Eastbourne
Read → Novastar Hotel Group acquires the Langham Hotel in Eastbourne through Christie & Co. The move signals a consolidation trend in the boutique segment where tech-enabled operators are building portfolios.
AI in hotels: who pays when the algorithm fails?
Read → Hotel boards obsess over data privacy and vendor compliance, but dodge the hard question: accountability when AI-driven decisions in revenue, F&B or housekeeping go sideways.
Canopy Istanbul replaces printed guides with IRIS digital directory
Read → Hilton's Istanbul property moves from paper materials to real-time mobile platform. A sensible move many operators still delay.