Hotel technology news. PMS, revenue management, distribution, guest experience and AI for hotels, every day.
Read → HFTP gathers 300+ professionals in Reno, travel cards push to erase friction, Milo robots arrive in hospitality and Ballotti puts numbers to hotel AI.
Read → Independent hotels already know which dates are soft. The gap is turning that flagged data into action within hours, not next month.
Read → Platforms keep promising a seamless journey, but when a flight is cancelled or a booking fails, nobody takes charge. That gap is the real opportunity for hotel tech.
Read → Revinate ran 308 mystery calls to luxury and upscale hotels to see where AI handles the routine and where a human decides whether the booking comes in.
Read → Hosteltur reports that AI agents are now being used to launch cyberattacks. For hotels, the real risk is in the data they hold and the systems they connect.
Read → Shareholders of Caesars Entertainment have approved the acquisition by Fertitta Entertainment, a deal that would merge resorts, gaming, entertainment and restaurants under one roof. Several hurdles remain before closing.
Read → MGM's board confirms its standalone strategy after People Incorporated withdrew its acquisition offer. Las Vegas, BetMGM and Osaka are the pillars.
Read → Accor is rolling out ALL Concierge across WhatsApp and four other platforms, while data shows travellers adopt AI faster than hotels and mid-managers get no training.
Read → IRIS lays out six UI and UX tweaks that cut friction in digital menus and guest directories, pushing ancillary revenue without adding headcount.
Read → A new study of 343 PMS vendors finds just 7% publish fully self-serve API documentation. Mews leads with 80 points, Oracle Opera 5 sits at 26.3.
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The daily brief
PMS, revenue, distribution, AI and travel tech startups. One sharp email a day. Free.
The brief hoteliers who buy technology read every morning.