Hotel Technology
A hotel's technology stack is now as strategic as its location.
Robots in hotels: what actually works right now
Read → Hotel automation isn't science fiction. But it's not magic either. Here's what actually generates ROI and what's still just marketing noise.
Fashion and retail brands open hotels: how the industry shifts
Read → Non-hotel brands are entering the lodging business. They're not competing head-on but creating brand experiences. What it means for hoteliers.
Hotel payments in 2026: how contactless kills the front-desk terminal
Read → The physical payment terminal at the front desk is becoming obsolete. By 2026, tokenization, contactless technology, and digital wallets will have reshaped how guests pay. It's about more than tech: it's security, speed, and guest experience.
Audit your tech stack: which software subscriptions you're paying twice for
Read → Most hotels pay for duplicate functionality without realizing it. How to spot them and where the money is leaking.
WhatsApp as the new front desk: AI messaging transforms guest contact
Read → The phone is dead. The traditional front desk reinvents itself in a chat conversation. This is how messaging and AI concierges are changing the way guests interact with your hotel.
Food tech arrives in the hotel restaurant
Read → QR codes, kitchen systems and waste control transform food operations in hospitality properties.
Choosing a channel manager in 2026: the questions that actually matter
Read → Most hoteliers pick a channel manager based on what the salesperson says. Here are the questions you should ask before you sign.
Robotics is splitting hotels into winners and laggards
Read → Dr. Tong Yin's 2027 outlook warns of a growing divide: tech-forward properties are pulling away operationally and financially, while slower adopters risk falling behind. The robotics race isn't optional anymore.
Guest satisfaction hits 87.3% as hotels speed up responses
Read → Hotels are moving faster and smarter on guest engagement, according to Shiji's latest benchmark. The data shows real momentum in how the industry responds to feedback.
No front desk? How Australian hotels are going mobile-first
Read → The Blue Hotel Bondi proves that API-open platforms like Cloudbeds can power a front desk-free operation. The model is already scaling across 40+ staff and multiple properties.