Hotel Technology
A hotel's technology stack is now as strategic as its location.
Cloudbeds Launches OTA Ads to Manage Campaigns Directly
Read → Hotels can now run and track their OTA ad spend from inside the Cloudbeds platform, cutting out the middleman.
A Maine boutique hotel operates without a front desk (and it works)
Read → A small hotel in Maine has eliminated the traditional front desk, relying on a remote concierge model to cut costs and provide 24/7 guest support.
Hilton CMO: brand marketing is irrational affinity business
Read → Mark Weinstein explains why emotional connection beats rational features, and how AI and creators fuel that bond.
RMS and TrustYou partner to unify guest data
Read → The partnership between RMS and TrustYou promises to end guest data fragmentation, combining PMS and feedback into a single view.
A connected PMS is the foundation of proactive hotel operations
Read → Why a connected PMS allows hotels to anticipate guest needs and streamline operations.
Radisson Creator Hub wins awards with nano-influencer platform
Read → Radisson Hotel Group's Creator Hub, a nano-influencer platform across 400 hotels, claims 22x higher conversion than macro-influencers and wins industry awards.
Fragmented Tech Holds Back Hotel Personalization
Read → Duane Overgaard argues that siloed hotel systems are the main barrier to guest personalization. Integration is the path forward.
Amex buys TheFork, TravelAI acquires Sonder brand, Alexa+ sells trips with Priceline, Airbnb adds car
Read → Amex wants TheFork for data and cardmembers. TravelAI snaps up Sonder. Alexa+ books trips with Priceline. Airbnb adds cars. EU digital wallet for hotel check-in. China fines Trip.com $770M.
roommaster Linq AI, Radisson ChatGPT, IHG AI Search, Google Travel Ads, Dertour Acquisition
Read → AI invades hotel distribution: roommaster launches Linq, Radisson opens ChatGPT bookings, IHG tests AI search, Google bet on travel ads.
The Local Supermarket as the New Hotel Experience
Read → 39% of travelers visit local grocery stores while traveling. Hotels can turn this into curated experiences, minibar localization, and guided market walks.