Hotel technology news. PMS, revenue management, distribution, guest experience and AI for hotels, every day.
Read → Meeting intelligence platforms help sales teams spot which lost group accounts actually still have booking intent. It's not about spamming every lead, it's about targeting the right ones.
Read → AI agents keep travel brands connected between trips, turning idle time into direct bookings and loyalty. Hotels should watch closely.
Read → A practical comparison of hotels and lodges covering property types, guest expectations, and management strategies to help operators understand how distinctions affect pricing, distribution, and marketing.
Read → A mystery shopper of 300+ calls to luxury hotels found 92% don't ask for guest contact details. Otelleros losing direct bookings.
Read → Néstor Rodríguez (ThinkIN) warns that unanswered calls are wasted direct revenue. Hotels need proactive voice strategies to win back that business.
Read → TravelBoom highlights how user-generated content builds trust and drives direct bookings for hotels. My take: stop selling, start showing.
Read → OYO's autonomous GM agent raises accountability questions ahead of its IPO, while a Toronto hotel cut OTA dependency from 100% to 10% with Cloudbeds.
Read → Victory Group's first UK hotel will be operated by RBH Hospitality, which adds another luxury property to its portfolio.
Read → Tiered loyalty rewards on direct bookings reduce OTA dependency and protect margins, per Exely data.
Read → Most hotel marketers are not optimizing for AI search, letting OTAs capture the direct booking traffic. Learn what to do.
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The daily brief
PMS, revenue, distribution, AI and travel tech startups. One sharp email a day. Free.
The brief hoteliers who buy technology read every morning.