Hotel technology news. PMS, revenue management, distribution, guest experience and AI for hotels, every day.
Read → Trip.com data shows first and business class searches up 99% YoY, and five-star hotel searches up 57%. Millennials and Gen Z are driving the demand for personalized, experience-led trips.
Read → Poor PMS usability creates hidden operational costs that never appear in the tech budget. Supervisor interventions, data errors, wasted staff time. Here's the fix.
Read → The luxury hotel integrates IRIS digital ordering with its POS to streamline in-room dining and cut printed materials.
Read → Hotels collect plenty of guest data, but most never use it. A Mews podcast with Bookboost, Revinate and Quinta shows how to turn it into direct bookings and loyalty.
Read → Actabl's AI Insights turned overtime into a controllable cost: 13% share-of-hours drop and one hotel slashed overtime spend 75% in two months.
Read → Connectivity governance and API depth matter more than the number of integrated systems, says a new explainer.
Read → Mews is rolling out its point of sale across the US and Canada, putting front desk, F&B and payments on one system.
Read → AI agents negotiating machine-to-machine will bypass OTAs, but only if your tech stack is ready.
Read → The rise of AI-powered search and virtual assistants has upended the traveler journey. Allbound marketing, which blends inbound and outbound, is the new playbook for hotels.
Read → AirDNA, the data giant of short-term rentals, enters revenue management with a dynamic pricing tool. Big upside for hosts leaving money on the table.
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The daily brief
PMS, revenue, distribution, AI and travel tech startups. One sharp email a day. Free.
The brief hoteliers who buy technology read every morning.