Certified front desk staff: Kennedy relaunches hospitality training program
Read → Kennedy Training Network brings back its certification program for front desk staff with remote and on-site options. A reminder that technology doesn't replace training in human skills.
Check-in in one minute: Sunborn London's pre-arrival trick
Read → Sunborn London GM Francisco Ventura cut check-in from 8 to 1 minute by moving registration and payments to pre-arrival. Staff now focus on real guest interactions.
Mews powers Alexa MGMT's mission to put people back at the heart of Texas hospitality
Read → Alexa MGMT adopts Mews PMS across six Texas boutique hotels to centralize operations, automate payments, and build a scalable tech foundation for portfolio growth.
Nordic luxury tourism pivot: a high-risk bet on ultra-luxury
Read → Surging luxury supply in the Nordics and falling ADRs in Riyadh suggest the strategy may be overshooting demand.
How to keep hotel staff and stop losing revenue
Read → Every avoidable resignation costs hotels in service gaps, recruitment and training. Investing in retention protects revenue and guest experience.
The green keycard that unifies access and guest data
Read → A startup proposes that sustainable hotel credentials become the foundation for unified guest digital identity: access, payment, and personalization in one verifiable object.
Winnow buys Lumitics to strengthen food waste tech in Asia-Pacific
Read → Winnow acquires Lumitics, gaining 20+ country deployments and deeper relationships with Accor, Hyatt, Marriott and Four Seasons across Asia-Pacific and the Middle East.
Why luxury hotels are moving F&B to cloud POS systems
Read → The Capitol Kempinski Singapore deploys Shiji's cloud-based POS across its restaurants, signaling a broader shift toward unified F&B technology in high-end properties.
Hotel connectivity, AI distribution, Innspire and The Elser, AI Hospitality Alliance, hybrid operations
Read → Connectivity shifts from neutral infrastructure to AI entry gate. Innspire powers luxury guest apps, 54 industry leaders launch collaborative AI roadmap, Allegiant ends its OTA resistance.
Migrating to cloud PMS: what to ask before you leave
Read → Switching from on-premise to cloud PMS is an operational and financial decision. It's not just a lift-and-shift. The questions you ask today prevent headaches in production tomorrow.