Stayntouch gets perfect score on global hotel support certification

Stayntouch has landed the Level 4 Global Customer Support Certification from Hotel Tech Report, and it did so with a perfect 34 out of 34 score, according to the announcement published on Hospitality Net. The certification covers the areas that actually break a hotel's day when they fail: 24/7 multilingual support, structured onboarding and NPS tracking.

The Level 4 tag matters because support is where most PMS promises die quietly. A revenue manager at a 120-room property does not care about the slide deck. They care whether someone picks up the phone at 2am when the channel manager stops syncing and the OTA bookings start stacking up in the wrong room type. Stayntouch is putting that operational muscle on the record with a certification that is audited, not self-declared.

My read: this is the kind of move more hospitality tech vendors should copy. Hoteliers do not buy software, they buy the calm that comes after the sale, so a stamp from an independent reviewer is worth more than ten feature bullets. Congratulations to the Stayntouch team, and a nudge to the rest of the PMS field to show their support numbers too.