IDS Next and ITC Hotels: 25 Years of Hotel Tech That Lasts

Twenty-five years is a strange anniversary in hotel tech. Most vendor relationships do not survive a single PMS migration, let alone two decades of ownership changes, brand rollouts and cloud shifts. IDS Next has just marked more than 25 years supplying ERP and cloud-native technology to ITC Hotels, and the scope is wider than a standard PMS deal, covering front and back office, wellness, and sales and catering. You can read the announcement here.

What interests me is not the number. It is what the number implies. A group like ITC does not keep a vendor for a quarter century on charm. It keeps it because the platform scales with new properties, absorbs new modules without a forklift upgrade, and does not collapse when a new F&B outlet or spa gets bolted on. That is the unglamorous part of hotel tech that nobody posts about on LinkedIn.

My take: longevity like this is the strongest sales pitch IDS Next has, and it should lean on it harder. Hoteliers shopping for core systems are not looking for the flashiest demo. They want the vendor that will still answer the phone in 2030.