Hotel technology news. PMS, revenue management, distribution, guest experience and AI for hotels, every day.
Read → The hotel management platform specialized in golf operations has reached 100 deployments globally, with presence in 39 of the top 100 golf resorts in the U.S. according to Golfweek, including 14 of the top 20.
Read → The guide every hotel marketing director needs to build a 2027 budget based on real customer acquisition, ROAS benchmarks, and profitability comparisons between direct and OTA channels.
Read → Autonomous AI agents are about to transform how travelers discover and book hotels. Hotels, OTAs and tech platforms face a new competitive game where data and machine-readable content will define winners.
Read → More than half of AI-powered pricing recommendations are rejected across the hospitality sector. Not because the algorithm doesn't work, but because directors skip the trust-building phase that automation demands.
Read → The boutique hotel chain expands its use of AI across its portfolio after validating Abra's platform in Chicago. The case shows how nimble chains are accelerating guest experience tech adoption.
Read → Corneel Koster bets the airline wins on what humans do best: creating belonging. While AI mediates the booking, premium cabins and crew culture separate winners from the pack.
Read → Fully automated proposal responses threaten to commoditize hotel group sales. Joan argues that human touchpoints remain essential to win deals beyond price.
Read → Booking and Expedia's clauses cut your guest data access 30 days after checkout. Meanwhile, 69% of travelers trust AI summaries to pick hotels, and branded residences are learning the hybrid model isn't as simple as it looked.
Read → Hotels are leaving money on the table by not optimizing their accounts payable processes. Rebates, working capital gains, and automation can recover significant margins.
Read → A major U.S. park operator consolidates its tech stack. What hoteliers can learn about why one platform beats six.
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The daily brief
PMS, revenue, distribution, AI and travel tech startups. One sharp email a day. Free.
The brief hoteliers who buy technology read every morning.