Hotel technology news. PMS, revenue management, distribution, guest experience and AI for hotels, every day.
Read → Mark Weinstein explains why emotional connection beats rational features, and how AI and creators fuel that bond.
Read → Airlines are pouring money into direct channels, but knowing who the traveler is could unlock the real value. Skift argues identity verification is the missing puzzle piece.
Read → Skift's founder shares 14 layers of advice from watching travel startups fail. Essential reading for founders and investors in travel tech.
Read → The partnership between RMS and TrustYou promises to end guest data fragmentation, combining PMS and feedback into a single view.
Read → Why a connected PMS allows hotels to anticipate guest needs and streamline operations.
Read → Radisson Hotel Group's Creator Hub, a nano-influencer platform across 400 hotels, claims 22x higher conversion than macro-influencers and wins industry awards.
Read → Caesars Entertainment reported a Las Vegas decline in Q2 and skipped its earnings call due to the pending acquisition by Tilman Fertitta that would take the company private.
Read → El Corte Inglés is negotiating to buy the remaining 25% of Viajes El Corte Inglés from Tool Factory for a provisioned €220 million, moving to 100% ownership.
Read → Register for the free webinar 'Found, trusted, booked' on Oct 19 to learn how hotels can win direct bookings in the age of AI search.
Read → Duane Overgaard argues that siloed hotel systems are the main barrier to guest personalization. Integration is the path forward.
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The daily brief
PMS, revenue, distribution, AI and travel tech startups. One sharp email a day. Free.
The brief hoteliers who buy technology read every morning.