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Read → The software doesn't fail. Projects fail because the wrong people make configuration decisions, and the right people are too busy to learn the system.
Read → Hilton's new wellness concept for Signia combines AI bodywork, infrared therapy and smart concierge. The move signals something important: premium wellness is becoming a distributed, data-driven operation.
Read → Paper directories and clunky apps are yesterday's news. A QR-based digital directory cuts front desk workload and opens real revenue streams. Here's what actually works.
Read → Multi-property hotel groups face a dilemma: impose uniform systems and lose local efficiency, or grant full autonomy and sacrifice portfolio visibility. The answer is a smarter middle ground.
Read → The AI-enabled accounting and labor platform names a 20-year SaaS veteran as SVP of Sales. A smart move, but the real test is whether it can convince hoteliers to rethink their tech stack.
Read → BirchStreet Smart AP automates the full accounts payable cycle with AI-driven matching and touchless invoicing. For hotel operators drowning in invoice processing, this is a real productivity gain.
Read → The resort deploys Infrasys across three dining outlets, centralizing menu and payments in one platform.
Read → A missed call isn't just bad customer service. It's a booking that never happens. Canary Technologies puts numbers on a problem most hoteliers ignore.
Read → New research reveals how rating format influences reservation decisions. Hotel managers ignoring this detail are leaving conversion on the table across all distribution channels.
Read → Canary Technologies and Host Hotel Systems connect bidirectionally to bring AI-driven automation to hotel operations across Spain, Portugal and Latin America, eliminating manual workflow handoffs.
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The daily brief
PMS, revenue, distribution, AI and travel tech startups. One sharp email a day. Free.
The brief hoteliers who buy technology read every morning.