Guest messaging is direct communication over WhatsApp, SMS or chat before, during and after the stay. It is used to answer questions, upsell and get ahead of a problem before it ends up in a bad review. Combined with AI, it responds instantly without swamping the front desk.
Example A message the day before offers early check-in for 15 euros and captures extra revenue before arrival.
A chatbot is a program that converses with the guest by text or voice to solve questions or guide a booking....
CommercialUpselling is convincing a guest to move up to a better version of what they were already buying. A room with...
Hotel technologyA CRM is the system where the hotel stores and works its guest relationships: history, preferences, campaigns...
Hotel technologyAn API is the door through which two programs talk and pass data with no human in the middle. In a hotel it...
Hotel Tech News is an independent digest. It is not the official site of any brand mentioned. Content is editorial and curated, and may contain errors. Verify anything important with the original source. This is not financial, legal or investment advice. Some links or blocks may be sponsored or affiliate. Trademarks belong to their owners. You can unsubscribe at any time with one click, and you can request access or deletion of your data at hoteltech.news/contact.
The daily brief
PMS, revenue, distribution, AI and travel tech startups. One sharp email a day. Free.
The brief hoteliers who buy technology read every morning.