Your hotel's Wi-Fi is a security decision, not just an amenity
Most hotels still pick their Wi-Fi the way they pick a lobby scent: how fast, how free, how easy to log in. Security enters the conversation only after something has already gone wrong, which is exactly backwards from how the risk works. Revfine puts it plainly: the network most properties are running is bigger than they think.
That "bigger than they think" is where the real work sits. Guest Wi-Fi, PMS terminals, door locks, POS systems, cameras, thermostats and the back-office printer all share one pipe more often than anyone would like to admit. Every connected device is a door, and the hotel does not get to choose which one a guest or a vendor has already propped open. The fix is boring but effective: segment the network, keep guest traffic away from operations, rotate vendor credentials, and treat every new IoT gadget as a security purchase, not a facilities one.
My take: the properties that get this right are not the ones with the biggest IT budget. They are the ones where the GM and the revenue manager treat the network as a commercial asset, because a two-day outage during high season costs more than the entire security stack. Start with an inventory of what is actually connected. You will be surprised, and you will sleep better.
Quick questions
Why is hotel Wi-Fi a cybersecurity risk and not just an amenity?
What is the first step to secure a hotel network?
Should guest Wi-Fi and hotel operations share the same network?
How do hotels handle security risks from vendors and IoT devices?
Is cybersecurity worth the cost for independent hotels?
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