Hotel technology news. PMS, revenue management, distribution, guest experience and AI for hotels, every day.
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Read → Every avoidable resignation costs hotels in service gaps, recruitment and training. Investing in retention protects revenue and guest experience.
Read → A startup proposes that sustainable hotel credentials become the foundation for unified guest digital identity: access, payment, and personalization in one verifiable object.
Read → Winnow acquires Lumitics, gaining 20+ country deployments and deeper relationships with Accor, Hyatt, Marriott and Four Seasons across Asia-Pacific and the Middle East.
Read → The Capitol Kempinski Singapore deploys Shiji's cloud-based POS across its restaurants, signaling a broader shift toward unified F&B technology in high-end properties.
Read → Connectivity shifts from neutral infrastructure to AI entry gate. Innspire powers luxury guest apps, 54 industry leaders launch collaborative AI roadmap, Allegiant ends its OTA resistance.
Read → Switching from on-premise to cloud PMS is an operational and financial decision. It's not just a lift-and-shift. The questions you ask today prevent headaches in production tomorrow.
Read → Hotel automation isn't science fiction. But it's not magic either. Here's what actually generates ROI and what's still just marketing noise.
Read → Non-hotel brands are entering the lodging business. They're not competing head-on but creating brand experiences. What it means for hoteliers.
Read → The physical payment terminal at the front desk is becoming obsolete. By 2026, tokenization, contactless technology, and digital wallets will have reshaped how guests pay. It's about more than tech: it's security, speed, and guest experience.
Read → Most hotels pay for duplicate functionality without realizing it. How to spot them and where the money is leaking.
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The daily brief
PMS, revenue, distribution, AI and travel tech startups. One sharp email a day. Free.
The brief hoteliers who buy technology read every morning.