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Artificial Intelligence · Home
Read → Agentic AI lands in hotel operations and distribution, while Uber flirts with hotels and WhatsApp becomes a PMS channel. The buyer's angle, in one brief.
Read → Terence Ronson explains how Fliggy's AI travel skill lets millions of Chinese users book hotels without opening an app. Hotels need to be discoverable by AI agents now.
Read → The DICT has pushed 'Kuya A', an AI assistant inside eGovPH, to answer tourism queries with no connection to the DOT's own data.
Read → Spotnana's AI now handles cancellations and refunds, and CEO Steve Singh says servicing costs can drop by half. The industry keeps staring at search and booking while the real margin sits in what comes next.
Read → Laundris launches an AI assistant that answers linen inventory questions in plain language, free for existing subscribers.
Read → Heather Balsley, Chief Customer Officer at IHG, will explain at Skift Global Forum how the chain makes its hotels legible for AI models, without giving up ownership of the guest.
Read → Cloudbeds lanza RMS sobre datos unificados, Fliggy mete reservas por IA en los móviles chinos y Dormakaba compra Alliants: el software hotelero se come el hardware.
Read → MEININGER Hotels quizzed ChatGPT, Claude, Gemini, Copilot and Perplexity on 200 destinations. Heidelberg topped Germany and Rome led Europe, both with 94.4 out of 100.
Read → A Create Consulting China report reveals that AI is already shaping how Chinese tourists pick destinations, and most destinations are not ready for it.
Read → Hotel AI needs a map of rooms, staff and SOPs before it can optimize anything. That map is an ontology, and without it your AI is guessing.
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The daily brief
PMS, revenue, distribution, AI and travel tech startups. One sharp email a day. Free.
The brief hoteliers who buy technology read every morning.