Hotel technology news. PMS, revenue management, distribution, guest experience and AI for hotels, every day.
Read → A benchmark of 200+ security leaders puts AI as the top friction point for hotel CISOs in 2026, with budgets edging up and governance moving into the core of the role.
Read → A survey of 6,000 travelers and 500 hoteliers shows the on-trip experience is where personalization promises break. AI and connected data are the fix.
Read → Hapi launches a solution to consolidate guest profiles across hotel systems, reducing guesswork in service delivery.
Read → Traka showcased its intelligent asset management systems at the Independent Hotel Show, aimed at helping hotel operators gain tighter control over keys and equipment across their properties.
Read → DoorDash has overhauled its restaurant operating system to tie together customer data from all ordering channels, aiming to lift sales and repeat visits. Hotels should take note.
Read → AI in hotels is advancing where nobody looks: standard connectivity, a single guest identity and clean data. The stack is tidying itself up from the inside.
Read → Mews launches native Guest Messaging and Automations, consolidating multi-channel chats into one thread and using AI to resolve 80% of routine queries.
Read → Renta 4 joins Westmont and Grupo Lar to invest €350M in 12 limited-service hotels across Spain. First stop: Málaga. What it means for hotel tech buyers.
Read → h2c's 2026 study of 113 hotel chains shows AI adoption is near universal, but fewer than a third have a company-wide strategy to scale it.
Read → Sirma launches connected AI agents for hotel operations. h2c's study shows 70% of chains see proactive AI as a priority, but skills and integration hold them back.
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The daily brief
PMS, revenue, distribution, AI and travel tech startups. One sharp email a day. Free.
The brief hoteliers who buy technology read every morning.