# Westin Kierland Pushes 60% of Room Service Orders Online Canonical-URL: https://hoteltech.news/digest/westin-kierland-iris-mobile-dining-fb Text-Version: https://hoteltech.news/digest/westin-kierland-iris-mobile-dining-fb.txt Markdown-Version: https://hoteltech.news/digest/westin-kierland-iris-mobile-dining-fb.md Language: en Published: 2026-09-30T10:46:19.913Z Modified: 2026-09-30T10:46:19.913Z Author: Joan Sanz Topics: Hotel Technology Summary: The Westin Kierland Resort & Spa now handles more than 60% of its room service orders through IRIS Mobile Dining, a shift that shows how guests want to order F&B from their phone. ## Article The Westin Kierland Resort & Spa has moved more than **60% of its room service orders online** using IRIS Mobile Dining, according to a case study from IRIS, [reported by Hotel Tech News](https://hoteltechnologynews.com/2026/09/westin-kierland-moves-more-than-60-of-room-service-orders-online-with-iris-mobile-dining/?utm_source=rss&, utm_medium=rss&, utm_campaign=westin-kierland-moves-more-than-60-of-room-service-orders-online-with-iris-mobile-dining&, utm_source=rss&, utm_medium=rss&, utm_campaign=westin-kierland-moves-more-than-60-of-room-service-orders-online-with-iris-mobile-dining). Fewer phone calls, fewer handwritten tickets, and one more channel where the guest is already comfortable: their own phone. The number is the interesting part. Room service has been one of the last corners of the hotel where the phone still ruled, and crossing the 60% mark is not a small experiment. It tells me F&B is finally catching up to the rest of the guest journey, where booking, check in and requests already live on a screen. For a resort with the volume of Kierland, that shift is meaningful. My take: if your hotel still routes every in room order through a phone line, you are not protecting service, you are capping it. The opportunity here is not about replacing your team. It is about letting them stop answering the same call ten times a night and start reading what guests actually order. That is where the margin lives. ## Sources - Hotel Tech News: https://hoteltechnologynews.com/2026/09/westin-kierland-moves-more-than-60-of-room-service-orders-online-with-iris-mobile-dining/?utm_source=rss&utm_medium=rss&utm_campaign=westin-kierland-moves-more-than-60-of-room-service-orders-online-with-iris-mobile-dining&utm_source=rss&utm_medium=rss&utm_campaign=westin-kierland-moves-more-than-60-of-room-service-orders-online-with-iris-mobile-dining ## Citation Westin Kierland Pushes 60% of Room Service Orders Online. Hotel Tech News. 2026-09-30. https://hoteltech.news/digest/westin-kierland-iris-mobile-dining-fb