# Stayntouch gets perfect score on global hotel support certification

Canonical-URL: https://hoteltech.news/digest/stayntouch-hotel-tech-report-support-certification
Text-Version: https://hoteltech.news/digest/stayntouch-hotel-tech-report-support-certification.txt
Markdown-Version: https://hoteltech.news/digest/stayntouch-hotel-tech-report-support-certification.md
Language: en
Published: 2026-09-16T13:01:42.469Z
Modified: 2026-09-16T13:01:42.469Z
Author: Joan Sanz
Topics: Hotel Technology
Summary: Stayntouch earned Hotel Tech Report's Level 4 Global Customer Support Certification with a perfect 34/34, covering 24/7 multilingual support, onboarding and NPS tracking.

## Article

Stayntouch has landed the **Level 4 Global Customer Support Certification** from Hotel Tech Report, and it did so with a perfect **34 out of 34** score, according to [the announcement published on Hospitality Net](https://www.hospitalitynet.org/news/4134389/stayntouch-earns-hotel-tech-reports-highest-level-of-global-customer-support-certification). The certification covers the areas that actually break a hotel's day when they fail: **24/7 multilingual support**, structured onboarding and NPS tracking.

The Level 4 tag matters because support is where most PMS promises die quietly. A revenue manager at a 120-room property does not care about the slide deck. They care whether someone picks up the phone at 2am when the channel manager stops syncing and the OTA bookings start stacking up in the wrong room type. Stayntouch is putting that operational muscle on the record with a certification that is audited, not self-declared.

My read: this is the kind of move more hospitality tech vendors should copy. Hoteliers do not buy software, they buy the calm that comes after the sale, so a stamp from an independent reviewer is worth more than ten feature bullets. Congratulations to the Stayntouch team, and a nudge to the rest of the PMS field to show their support numbers too.

## Sources

- Hospitality Net: https://www.hospitalitynet.org/news/4134389/stayntouch-earns-hotel-tech-reports-highest-level-of-global-customer-support-certification

## Citation

Stayntouch gets perfect score on global hotel support certification. Hotel Tech News. 2026-09-16. https://hoteltech.news/digest/stayntouch-hotel-tech-report-support-certification