# Self-service kiosks show their real ROI: more time for hospitality

Canonical-URL: https://hoteltech.news/digest/self-service-kiosks-hotel-roi
Text-Version: https://hoteltech.news/digest/self-service-kiosks-hotel-roi.txt
Markdown-Version: https://hoteltech.news/digest/self-service-kiosks-hotel-roi.md
Language: en
Published: 2026-08-28T14:17:01.815Z
Modified: 2026-08-28T14:17:01.815Z
Author: Joan Sanz
Topics: Hotel Technology
Summary: Hyatt Regency Savannah saw a 22% rise in marketplace orders and 24% sales jump after shifting 72% of transactions to self-service. The win isn't efficiency, it's human connection.

## Article

A kiosk pilot at Hyatt Regency Savannah is making a case for self-service that goes beyond cutting queues. According to the [Shiji and Rivalry Tech partnership announcement](https://www.hospitalitynet.org/news/4134139/shiji-and-rivalry-tech-partnership-reveals-an-unexpected-benefit-of-self-service-more-time-for-hospitality), the deployment drove a **22% rise in marketplace orders** and a **24% sales increase**, while shifting **72% of transactions to self-service**.

The obvious win is operational efficiency, and that's real. But my read is that the real prize is the time it gives back to staff. With guests handling routine orders at kiosks, employees can focus on the interactions that actually create loyalty, like recommending a local wine or helping a family plan their day.

This is the kind of ROI story that doesn't scream, but it convinces. And it's a reminder that hospitality tech isn't just about replacing human touch, it's about making it possible at scale.

## Sources

- Hospitality Net: https://www.hospitalitynet.org/news/4134139/shiji-and-rivalry-tech-partnership-reveals-an-unexpected-benefit-of-self-service-more-time-for-hospitality

## Citation

Self-service kiosks show their real ROI: more time for hospitality. Hotel Tech News. 2026-08-28. https://hoteltech.news/digest/self-service-kiosks-hotel-roi